Medical Appointment Cancellation/No Show Policy

As of 01.04.2024

The goal of our Doctors who operate from Minto Mall Medical Centre & Minto Mediclinic is to provide quality care to patients. No shows and late arrivals inconvenience not only the Doctors, but other patients as well. Please be aware of our policy regarding missed appointments.

Appointment Cancellation

When you book your appointment you are holding a space for a Doctor that is no longer available to other patients. In order to be respectful of everyone’s time please inform the Practice as soon as you know you will not be able to attend the appointment.

We understand that unplanned issues can arise and you may need to cancel or reschedule an appointment. Should this occur we ask that you call the Practice at least 1 hour before your appointment to cancel or reschedule as appointments are in high demand and your advance notice will allow another patient to have access to that appointment time.

How to cancel

You can cancel or reschedule your appointment without incurring any fees as long as you give at least 1 hour notice. To cancel or reschedule your appointment please call the Practice at which you have made your appointment.

Minto Mall Medical Centre 02 9603 3211

Minto Mediclinic 02 9820 1855

Missed appointments will incur a fee of $20.00

No part of this fee can be claimed back from Medicare.

Medical Appointment Cancellation/No show Procedure

When a patient does not attend their scheduled appointment you will note on the Pracsoft notes the date of the missed appointment also in the appointment reminders so when they next make an appointment and come in you can then let them